Spa Coordinator Position
Classification: Part-Time or Full-Time

Shift: Various – Must be available to work weekdays, weekends, evenings, and holidays.
About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, body treatments, rituals and more, they provide guests a
holistic approach to wellness that lasts long after they leave the spa. With 86 locations
nationwide, they are the gold standard of neighborhood spas, powered by their commitment to
an unparalleled spa experience that focuses on total well-being. For more information visit them
at woodhousespas.com.
Woodhouse Spas are seeking a professional Spa Coordinator to be the friendly and welcoming
face of our spa. As the first point of contact, you will manage guest interactions, oversee daily
logistics, and ensure the spa runs at optimal levels. The ideal candidate is a proactive
problem-solver who excels at multitasking and is passionate about providing a luxury concierge
experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
● Is a steward of the Woodhouse brand and protects the brand’s reputation through
professional excellence.
● Provides exceptional guest service, greeting guests warmly, conducting check-ins,
and escorting them to locker rooms or service areas.
● Manages the spa schedule by answering phones within three rings and booking
appointments accurately via the POS system.
● Drives location revenue by recommending and selling retail products, suggesting
service enhancements, and promoting gift cards.
● Oversees spa logistics, including confirming appointments, maintaining the retail area’s
presentation, and performing end-of-day close-out reports.
● Maintains the "Woodhouse Mood" by ensuring proper lighting, music, aromatherapy,
and overall cleanliness are consistent throughout the day.
● Coordinates team operations, giving directives to the hospitality team and
communicating with management to ensure the schedule runs smoothly.
● Ensures facility standards by monitoring safety, sterilization, and sanitation
procedures, as well as overseeing daily laundry completion.
● Supports leadership by assisting the General Manager and Assistant General Manager
with administrative duties and location needs.

EDUCATION and EXPERIENCE

Bachelor’s degree required and 3–5 years of applicable experience in a similar role. 

● Prior experience in sales (retail or skincare) is a significant advantage.
● Customer service background in guest relations, hospitality, or medical administration
is helpful.
● Thorough knowledge of spa protocols and procedures (training provided).
● Proficiency in POS software and basic office technology.

SKILLS AND ABILITIES
● Excellent communication: Must be well-spoken, articulate, and polite with a
professional appearance.
● Exceptional time management: Ability to multitask and prioritize in a fast-paced
environment.
● Interpersonal prowess: Must be outgoing, friendly, and able to work well both
independently and as part of a team.
● Discretion: Ability to maintain guest confidentiality and professional boundaries at all
times.

PHYSICAL DEMANDS
● Must have the physical strength to stand for long periods of time during a shift.
● Must be able to perform light lifting associated with retail inventory and laundry
needs.